Support for One Stop Shops
Find the support and guidance you need to successfully deliver retrofit work through our One Shop Shop grant scheme.
Registered One Stop Shop providers
Once registered, One Stop Shop (OSS) providers will have access to a designated OSS SharePoint page, designed to support you through the One Stop Shop process. There, you will find a full range of guidance and support documents to help you process grants for your customers.
Our online portal is where registered One Stop Shops providers can manage grant applications and payment requests. Check the OSS Scheme Documents for our Web Portal User Guide.
Guidance documents
These guidance documents will support you and your organisation as a One Stop Shop. Learn everything from the rules of the One Stop Shop scheme, to how you can process Home Energy Assessments and retrofit works.
All One Stop Shops must be familiar with the terms and conditions of the Operational Grant rules. Registered One Stop Shops are responsible for ensuring that all relevant staff members, sub-contractors, partners, and clients are up-to-date in their understanding of the guidelines.
Grant rules for One Stop ShopsThis document sets out the minimum requirements reflected in each One Stop Shop customer contract. All One Stop Shops are required to implement these minimum requirements in all One Stop Shop customer contracts.
One Stop Shop homeowner contract - minimum requirementsThis sample Home Energy Assessment (HEA) shows you what carrying out an energy assessment as a One Stop Shop looks like.
All registered One Stop Shop providers can access a full HEA guide which can be found in the onboarding pack.
Home Energy Assessment (HEA)This document is a template Declaration of Works (DoW) form which needs to be completed and submitted when retrofit works are completed as part of the One Stop Shop scheme.
As part of the onboarding process, a member of the SEAI grants team will provide you with a demonstration of how to complete the Declaration of Works form
Declaration of Works form