Accessibility statement

We are committed to making our website and services accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 and the Disability Act 2005.

This accessibility statement applies to www.seai.ie

Website accessibility

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 level AA. These guidelines are the international standard for making web content more accessible.

Our aim is to provide a website that is accessible to the widest possible audience, regardless of technology or ability.

Non-accessible content

We are continually improving the user experience for everyone. We are working to improve areas of our website including:

  • Elements of our navigation
  • Adding text descriptions for all images and charts
  • Ensuring all links have informative text
  • Creating a table layout that is accessible

Preparation of this accessibility statement

The statement was prepared in part by IA Labs. IA performed a blend of manual and automated accessibility audits using multiple platforms:

  • Windows (JAWS, NVDA)
  • Mac (Voice Over)
  • iOS (VoiceOver)
  • Android (TalkBack)
  • Their native accessibility tools

They created a detailed issue log against WCAG 2.1 standards. These issues were presented to the development team who then amended these issues and brought the website in to WCAG 2.1 AA compliance.

The statement was last reviewed in June 2023.

Feedback

If you have feedback on the accessibility of this website, please email [email protected].

Enforcement procedure

If you are not happy with our response, or you want to raise an accessibility issue that is not related to this website, you can make a complaint to the Office of the Ombudsman:

Office of the Ombudsman,
6 Earlsfort Terrace,
Dublin 2,
D02 W773

Email: [email protected]

Telephone: +353 (0)1 639 5600

Web: www.ombudsman.ie/disability-act/make-a-complaint

WCAG 2.1 accessibility auditing service

If you would like your website, application or digital documents reviewed and tested for WCAG 2.1 Accessibility Standards, please contact the IA Labs Team at [email protected].

Accessibility under the Disability Act 2005

Accessibility Statement

SEAI is committed to making our services accessible to all people and to carry out its responsibilities under the Disability Act 2005. This includes:

  • Access to our services.
  • Access to our building and external venues where we hold meetings and events.
  • Access to information produced by SEAI.

We constantly work to increase the accessibility and usability of our website and services. SEAI aims to follow the accepted guidelines and standards for accessibility although there may be occasions where it is not possible, practicable or appropriate. If this is the case, we will inform you and offer alternative options if available.

Access Officers

SEAI has appointed three Access Officer under section 26(2) of the Disability Act 2005. The Access Officers are responsible for helping persons in accessing services provided by SEAI, and our helpful customer service team will also provide extra support when needed.

  • Ann Green is our Services Access Officer and is responsible for helping persons in accessing services provided by SEAI.
  • Claire Anoopa is our Facilities Access Officer and is responsible for helping persons in accessing our building and external venues where we hold meetings and events.
  • Helena Buckley is our Communications Access Officer and is responsible for helping persons in accessing communications or information produced by SEAI.

You can contact any of the Access Officer's by:

Telephone: 01 808 2100
Email: [email protected]
Writing to: SEAI
PO Box 119
Cahersiveen
Co. Kerry

Inquiry Officer

SEAI has also appointed an Inquiry Officer, Tom Halpin. He will investigate and respond to complaints under section 38 of the Disability Act. You can complain to the Inquiry Officer about SEAI's possible failure to comply with sections 25, 26, 27, or 28 of the Disability Act 2005. You or a person on your behalf can make a complaint. To help SEAI's Inquiry Officer respond to your complaint, it must be in writing by email or by post.

What happens after you make a complaint?

  • Acknowledge your written complaint within 5 working days.
  • Examine the complaint to establish if it relates to a possible failure by SEAI to comply with Sections 25, 26, 27, 28 or 29 of the Disability Act 2005.

Investigation

  • The Inquiry Officer will take the information you have provided and investigate your complaint in private. They will keep a written record of their investigation and prepare a written report.
  • Further information may be required to help the Inquiry Officer investigate your complaint. You may be given a deadline for supplying this information.
  • During their investigation, the Inquiry Officer may consult with all parties they feel is appropriate about this matter.

Reply and report

  • The Inquiry Officer will reply within 20 working days. If it is not possible to reply within 20 working days, the Inquiry Officer will contact you or the person who is making the complaint on your behalf to notify you that the reply will take longer.
  • The Inquiry Officer's report will set out their findings. It will also contain their determination if there has or has not been a failure by SEAI to comply with the relevant provision of the Disability Act.
  • If the Inquiry Officer finds there has been such a failure, the report will state what steps are required to correct the situation and for SEAI to be complying.
  • You will receive a copy of the report, and a copy will also be sent to the CEO. This concludes the Inquiry Officer's investigation.

You can contact the Inquiry Officer by:

Telephone: 01 808 2100
Email: [email protected]
Writing to: SEAI
PO Box 119
Cahersiveen
Co. Kerry